Terms & Conditions
Securing a booking
Your booking will be secure once we have received a completed order and full payment has cleared. Further details regarding your booking will then be issued.
Cancellation and Refund Policy
Every effort is made to run activities outdoors in all weather conditions, however in the rare event of high winds or extreme weather conditions, activities maybe re-scheduled or cancelled. A Touch of the Wild reserves the right to alter, re-schedule and cancel activities at any time. If we need to cancel or postpone a session due to circumstances beyond our control we will contact you by phone at most 24 hours prior and discuss an alternative with you.
Birthday Party booking – we will offer you an alternative date to suit you or a full refund
Woodland Adventure Club booking – we will offer you a refund; though we may be able to offer an alternative date depending on availability
Education group visit – we will offer you an alternative date to suit you or a full refund
If you cancel your booking;
– 4 weeks prior to the date of your activity, 50% of the total cost will be charged and the rest will be refunded.
– 2 weeks prior to the date of your activity, 25% of the total cost will be charged and the rest will be refunded.
– 1 week prior to the date of your activity, no refund will be issued.
Activities are priced on a minimum number of participants taking part, if this number is not reached A Touch of the Wild reserves the right to re-schedule or cancel the activity. If the activity is cancelled for such reason, a refund will be issued.
Refunds will not be issued if:– Participants do not attend the day due to personal reasons and illness.
– A Touch of the Wild staff asks a participant to leave due to misbehaviour which is deemed detrimental to themselves and/or others.
– A child/family/group is unhappy with our programme of activities. We will however listen to any complaints or concerns and deal with them on a case by case basis.
Poor weather conditions
Every effort is made to run activities outdoors in all weather conditions, however in the event of high winds or extreme weather conditions, activities maybe re-scheduled or cancelled. A Touch of the Wild reserves the right to alter, re-schedule and cancel activities at any time. If activities are cancelled, A Touch of the Wild will offer to re-schedule at a time that is mutually convenient.
By signing the photo consent form, you authorise A Touch of the Wild to use photos and video footage taken during your activity to be used explicitly for a Touch of the Wild marketing and promotional material.
Children with special needs
If your child or a child in your group has a learning/support mentor at school we require you to provide a similar mentor to support your child during the A Touch of the Wild programme. The mentor must be a qualified person with credentials which can be checked. This person must have a DBS certificate. If A Touch of the Wild staff are not informed of your child’s special needs during the booking process, you will be contacted and asked to provide a support mentor. If you are unable to do so, you will be required to collect your child from the A Touch of the Wild programme. This condition is in place to keep your child safe and secure in an outdoor learning environment.
Participants Health and Fitness
Participants should ensure that they are in a satisfactory state of health before booking. Participants are requested to provide any relevant medical and dietary information at the time of booking so that necessary arrangements can be made.
Medical Emergency consent for Woodland Adventure Club & Birthday Parties
Upon booking a child into a event where the parent/guardian will not be present you authorise any A Touch of the Wild staff holding a current first aid certificate to administer first aid treatment to your child/children. This may be in the form of minor or major life saving treatment. You also, authorise A Touch of the Wild to consent to any X-ray, examination, anaesthetic, diagnosis, treatment, and/or hospital care that may be recommended by a licensed physician or dentist. For minor illnesses or injuries and understand that A Touch of the Wild will attempt to contact the parents/guardian at the earliest practicable opportunity. For major illnesses or injuries, A Touch of the Wild will attempt to contact the parents/guardian before the commencement of any medical treatment, unless the child’s condition is such that treatment must be commenced immediately before contact with the parents/guardian can be made. Even if the parents/guardian cannot be reached, this authorisation remains in full force and effect.
If you have a complaint or are unhappy with any aspect of A Touch of the Wild please e-mail firstname.lastname@example.org or use the contact form provided on the website. Any complaint will be acknowledged within 5 working days and a resolution or explanation proposed within 30 working days. All complaints will be dealt with fairly and in the strictest confidence. No information supplied will be used for any other purpose other than to respond to the complaint.
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